When I read this comment today, I knew I had to share it, for so many reasons. Once you've read it, you'll understand why:
"The items I purchased at World Soccer, Manchester United flip flops and a stuffed Santa Claus, were greater than I had expected and could have hoped for. My daughter, a US Army soldier and an avid Manchester United fan, will be spending Christmas in Afghanistan this year. Her packages had to be sent by December 1 to ensure their receipt by Christmas. At the time I initially placed the order for the flip flops, I mistakenly ordered the wrong size. When I called World Soccer to inquire whether I could exchange them for the correct size and explained my dilemma regarding the shipping time table I had to work within, World Soccer Shop requested I thank my daughter for her service, and then immediately sent out the correct size. To my amazement, World Soccer also asked that I send the flip flops that were the incorrect size to my daughter along with instructions to give them to another soldier. What contemporary, new-age company could be more American than that? And, what other company's light has shined brighter and shined above that of World Soccer Shop this holiday season?"
Thursday, December 3, 2009
A Very Special Customer Feedback
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